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Patient Satisfaction and Patient Education Increase When Hospitals Offer Interactive Technology

Tue, 03/08/2011 - 7:35am
Bio-Medicine.Org

DALLAS, March 8, 2011 /PRNewswire/ -- Hospitals using interactive technology to communicate with patients increased patient satisfaction scores by approximately 10% and increased satisfaction with hospital educational materials and courses by as much as 42%, according to a white paper released by The Beryl Institute.

(Logo:  http://photos.prnewswire.com/prnh/20100412/DA84842LOGO)

The publication examines how interactive technology is used in six hospital systems to improve patient satisfaction, especially scores from the industry-standard Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Each hospital examined used technology from Skylight Healthcare Systems, an interactive patient technology company that installs and operates interactive monitors in hospitals.

"Without a doubt, the positive patient experience generated from the use of interactive patient technology in the hospitals is significant, as shown by the 10% increase in patient satisfaction scores," said Jason Wolf, executive director of The Beryl Institute. "Research shows that improving the patients' perception of the care they receive is a major goal for healthcare systems across the country, and the case studies presented in this white paper show how modern technology can be used effectively."

Interactive patient technology gives patients faster access to hospital staff and services. Through the use of interactive in-room monitors, patients at the six hospitals were able to ask and receive a response to a variety of questions, including questions about their care, the hospital's food menu and to request minor services. Through the interactive monitors, patients were also able to submit feedback, to make requests, and to access health education information about the care they received and the steps they needed to take once disc

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