NEW YORK, Aug. 24 /PRNewswire/ -- NacTel (North Atlantic Communications), a leading provider of enterprise telecommunications and data systems has successfully installed and integrated a new state-of-the-art customer communications system for Drive Medical Design & Manufacturing, one of the fastest growing durable medical equipment companies in the world. Drive Medical needed a sophisticated feature set to serve its customers, and chose the ShoreTel UC system, a brilliantly simple unified communication (UC) solution based on its award-winning IP business phone system, installed by NacTel.
ShoreTel's unique distributed architecture offers an appliance-based network with built in N+1 redundancy, rather than a more complex server-based network. In a typical Nx2 or 2N network, equipment is typically doubled, which is expensive and highly inefficient. ShoreTel's easy-to-use management interface offers a single image across all appliances with distributed processing, so there is no single point of failure. By adding just one additional appliance — the "1" of the N+1 technology — any failure is handled, creating redundancy throughout the entire system.
As part of its all-in-one solution, Drive Medical chose the ShoreTel Enterprise Contact Center to link its corporate office in Port Washington, NY with four discrete locations in Hauppauge, NY, Pico Rivera, CA, Toronto, CANADA and Atlanta, GA, all with more than 200 users. The ShoreTel Enterprise Contact Center offers many features critical to boosting Drive Medical's sales, marketing and support effort including:
- Seamless movement across all locations so that when New York closes at 5 EST, calls would be rerouted to California for the next three hours.
- Routing to telecommuter agents across the US and United Kingdom.
- Dynamic Priority Routing that includes all rule-based routing,
but with additional highly flexible r